Refund policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
If you decide to cancel the order, we returned the money to the bank card from which the payment was made only until the time we collected that gift set, basket. Refunds in case of occurrence through the ERIP system are not possible.
After making a payment using a bank card, it is necessary to receive the received card checks (confirmation of the episodes received by e-mail) for verification with an extract from the card account (with confirmation of the transactions performed in case of disputes)
If you have not received your order on time, you need to reserve it (at the technical support service) by phone: +375(29) 170-33-90 or through the feedback form on the CONTACTS page, managers will meet you.